BUSINESS AND DINING ETIQUETTE
Introduction
Course Description: This program addresses communication styles, networking, dining etiquette, meeting etiquette, tipping etiquette, travel etiquette, email etiquette, voicemail etiquette, business cocktail party etiquette, and wardrobe etiquette among others.
Target Group
Executives and any other person who would like to grasp the basics and importance of professional etiquette
Learning Outcomes
- Define etiquette and understand how it is valuable to companies and other organizations.
- Be familiar on how to present yourself confidently at various business situations
- Understand how to use the telephone and email professionally
- Understand the etiquette for making business correspondence effective
- Familiarize with basic meeting and boardroom protocol
- To learn the importance of good grooming
- Understand table place settings, napkin etiquette, dining etiquette and basic table manners and develop awareness of multicultural etiquette
| TOPIC | HOURS |
1 | Introduction to Business Etiquette | 2 |
2 | Organizational behavior and professionalism | 2 |
3 | Meeting and Boardroom Protocol | 2 |
4 | Telephone, email and letter etiquette | 2 |
5 | Grooming and Dress code | 2 |
6 | Dining etiquette (Part 1 Theory & Part 2 Practical) | 4 |
Program duration: 2 Days
NOTE: This is a flexible program that can be customized to your choice.
For information on how to make payments, please visit here.
Contact us on:
Email: csobcert@usiu.ac.ke
Telephone: +254 730 116 414
CULINARY TECHNIQUES
Introduction
Course Description: This unit is designed with intention to provide the learners with basic culinary skills & knowledge and ability to be effectively involved in all aspects of food and beverage production by employing both mental and physical abilities in conjunction with the available resources so as to achieve the desired goals.
Curriculum
| CULINARY TECHNIQUES | |
Contact Hours | 128 | |
Prerequisite | NONE | |
Indicative Learning Outcomes | Upon successful completion of the course, the student will be able to:- Understand basic cooking principles: Demonstrate an understanding of basic cooking methods Discuss the menu: menu forms and functions, building the menu, nutritional consideration. Produce hors-d’oeuvre and other appetizers, Produce Soups, Produce potatoes dishes and salads Prepare vegetables using various cooking methods Produce basic fish, beef and poultry dishes | |
| | |
WEEK | CONTENT | HOURS |
Week One | Introduction to the course. Introduction to relevant operation areas. Introduction to various equipment and tools. Hygiene in the Kitchen | 8hrs |
" | Principles of Cooking Introduction to cooking methods The Menu | 8hrs |
" | Making a stock Making various Soups | 8hrs |
" | Preparation of sauces Preparation of salads | 8hrs |
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Week Two | Cookery of Fish and sea food: application of dry cooking methods | 8hrs |
" | Cookery of Fish and sea food: application of dry cooking methods | 8hrs |
" | Cookery of Fish and sea food: application of moist cooking methods | 8hrs |
" | Cookery of poultry: application of dry cooking methods | 8hrs |
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Week Three | Cookery of poultry: application of dry cooking methods | 8hrs |
" | Cookery of poultry: application of moist cooking methods | 8hrs |
" | Cookery of beef: application of dry cooking methods | 8hrs |
" | Cookery of beef: application of dry cooking methods | 8hrs |
| | |
Week Four | Cookery of beef: application of dry cooking methods | 8hrs |
" | Cookery of beef: application of dry cooking methods | 8hrs |
" | Basic desserts | 8hrs |
" | Basic desserts | 8hrs |
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Learning And Teaching Methodologies | Practical demonstrations followed by individual training of students in the kitchen. Class discussions and recipes. | |
Assessment Mode | CONTINUOUS ASSESSMENT | |
Texts | 1. CORE TEXT: Practical Cookery by Ronald Kinton and Victor Ceserani 2. Ashish Chandra, (2004) .Food production and hospitality Management. Delhi: Shree Publishers. 3. John Campbell, David Foskett & Victor Caserani (2004). Practical Cookery (10th ed.) London: MacMillan. |
Qualification Participants
- Participants must have a have completed high school education
- Venue: Classes will be conducted at the USIU-Africa Main Campus
Amount Payable:
- Tuition Fees: KES - 60,000
- Admission Fees: KES - 1,000
- Total: KES - 61,000
For information on how to make payments, please visit here.
Contact us on:
Email: csobcert@usiu.ac.ke
Telephone: +254 730 116 414
PASTRY AND CONFECTIONERY I
Introduction
Course Description: This course provides students with competence to prepare bakery and pastry products at the level of international pastry chefs.
Curriculum
| PASTRY AND CONFECTIONERY I | |
Contact Hours | 96 | |
Prerequisite | NONE | |
Indicative Learning Outcomes | Upon successful completion of the course, the student will be able to:- Prepare different types of cakes Ice dummy cakes with butter cream Bake and ice different types of cakes Make center pieces and carnation flowers | |
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WEEK | CONTENT | HOURS |
Week One | Introduction to the course. Introduction to relevant operation areas. Introduction to various equipment and tools. | 8hrs |
" | Introduction to cake making and decoration manuals. Introduction to various raw materials used in cake making and decoration. | 8hrs |
" | Backing of chocolate Genoese | 8hrs |
" | Icing of a dummy cake with butter cream. Decoration of iced dummy for individual portions. | 16hrs |
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Week Two | Backing of a chocolate sponge. | 8hrs |
" | Icing of a black forest cake. | 8hrs |
" | Piping practice using butter cream. Baking of sacher sponge/ mocca sponge. | 8hrs |
" | Icing of a chocolate cake with butter cream. Heart shaped fruit cake. | 8hrs |
" | Preparation of cake boards. Preparation of ganache. | 8hrs |
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Week Three | Icing of a sacher cake | 8hrs |
" | Swiss roll sponge. Yule log. | 8hrs |
" | Layered cake slices. Introduction to royal icing. | 8hrs |
" | Piping practice. | 8hrs |
" | Icing of heart cake with plastic icing. | 8hrs |
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Week Four | Modelling of roses. Decoration of heart cake. | 8hrs |
" | Assembly of ornaments and flowers. | 8hrs |
" | Trimming and soaking of cakes | 8hrs |
" | Preparation of plastic icing. Assembly of Center pieces. Icing of designed cakes. | 8hrs |
" | Banana cake (loaf). Queen cakes/muffins. | 8hrs |
| | |
Learning And Teaching Methodologies | - Practical demonstrations followed by individual training of students in the kitchen.
- Class discussions and recipes.
| |
Assessment Mode | CONTINUOUS ASSESSMENT | |
Texts | 1. CORE TEXT: Virtue The International Confectioner. |
Qualification Participants
- Participants must have a have completed high school education
- Venue: Classes will be conducted at the USIU-Africa Main Campus
Amount Payable:
- Tuition Fees: KES - 50,000
- Admission Fees: KES - 1,000
- Total: KES - 51,000
For information on how to make payments, please visit here.
Contact us on:
Email: csobcert@usiu.ac.ke
Telephone: +254 730 116 414
RESTAURANT TECHNIQUES I
Introduction
Course Description: The course provides students with practical skills to serve and sell various types of food and beverages.
Curriculum
| FOOD AND BEVERAGE SERVICE TECHNIQUES | |
Contact Hours | 128 | |
Prerequisite | NONE | |
Indicative Learning Outcomes | Upon successful completion of the course, the student will be able to:- Prepare restaurant mis-en-place. Serve food and beverages using various styles. Make and serve coffee. Prepare, present and sell various cocktails. Make interventions and decisions in the management of food and beverage service. | |
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WEEK | CONTENT | HOURS |
Week One | Introduction to the course. Restaurant safety. Grooming. Mis-en-place | |
" | Restaurant operations: Procedures. Equipment display. Hygiene | |
" | Type of menu: Classical menu frame. Table d'hote Ala carte Introduction to table setup: Basic. Ala carte. Buffet. Breakfast. | |
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Week Two | Table service: English Platter American Buffet | |
" | Creating and maintaining Bar business: Target your clientele. Planning and Research. Location and market feasibility. Atmosphere and Decor requirements. Establishing Service Standards in a Bar. General equipment requirement in a Bar. | |
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Week Three | Types of Bars: Layout. Design. Developing profitable bar menus/wine list. | |
" | Services of beverages: Wines. Sparkling wines. Beers. Water. Juices. Aerated drinks. Aperitifs. Spirits. Liqueurs. Food and wine harmony. | |
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Week Four | Mixology: Preparations of cocktails. Service of cocktails. Other. | |
" | Coffee brewing/Tea making: Brewing of various coffees. Cappuccino. Latte. Macchiato. Espresso. Coffee cocktails. | |
" | Bar management: Showmanship. Marketing. Promotion. Customer service techniques. | |
| | |
Learning And Teaching Methodologies | Practical demonstrations and drills. | |
Assessment Mode | CONTINUOUS ASSESSMENT | |
Texts | 1. CORE TEXT: Lillicrap D & Cousins J (2006), Food and Beverage Service, 6th Ed, ELBS printers, London. |
Qualification Participants
- Participants must have a have completed high school education
- Venue: Classes will be conducted at the USIU-Africa Main Campus
Amount Payable:
- Tuition Fees: KES - 35,000
- Admission Fees: KES - 1,000
- Total: KES - 36,000
For information on how to make payments, please visit here.
Contact us on:
Email: csobcert@usiu.ac.ke
Telephone: +254 730 116 414