Service Emails

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In order to maintain operational excellence and improve our customer service, the University has expanded the use of the Helpdesk’s e-ticketing system (LAN Support) to include additional departments and units across campus. This Helpdesk ticketing system will be used to raise, track, resolve, close and report on service related issues in a similar way to the tickets that have previously been raised for ICT assistance. The system has been in use at the University for the last nine years by ICT, Marketing and Maintenance departments. In addition to enhancing service provision in all critical departments beyond the official working hours, the business focus shall become more customer-orientated since the spotlight shall shift towards issue resolution based on each issue’s anticipated turnaround time.
Below, please find a list of e-mail addresses that you should use to directly contact departments or units and track issues you raise using a unique ticket number.


Department/Unit Email address
1 School of Communication, Cinematic & Creative Arts scccahelpdesk@usiu.ac.ke
2 School of Pharmacy & Health Sciences sphshelpdesk@usiu.ac.ke
3 School of Science & Technology ssthelpdesk@usiu.ac.ke
4 Chandaria School of Business csobhelpdesk@usiu.ac.ke
5 School of Humanities & Social Sciences shsshelpdesk@usiu.ac.ke
6 Registrar registrarhelpdesk@usiu.ac.ke
7 Placement and Career Services pacshelpdesk@usiu.ac.ke
8 School of Graduate Studies, Research & Extension gradhelpdesk@usiu.ac.ke
9 Human Resource hrhelpdesk@usiu.ac.ke
10 ICT helpdesk@usiu.ac.ke
11 Finance financehelpdesk@usiu.ac.ke
12 Institutional Research irhelpdesk@usiu.ac.ke
13 Admissions admissionshelpdesk@usiu.ac.ke
14 Marketing and Communications marketing@usiu.ac.ke
15 Partnerships and External Linkages pelhelpdesk@usiu.ac.ke
15 Student Affairs studaffairshelpdesk@usiu.ac.ke
17 Library libraryhelpdesk@usiu.ac.ke
18 Health Services healthhelpdesk@usiu.ac.ke
19 Counseling Services counselinghelpdesk@usiu.ac.ke
20 Security securityhelpdesk@usiu.ac.ke
21 Transport transporthelpdesk@usiu.ac.ke
22 Maintenance repairs@usiu.ac.ke
23 Deputy Vice Chancellor dvchelpdesk@usiu.ac.ke

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