This course isfor organizations, businesses, and individuals alike who understandthat customer service is the secret sauce to an organization's success. It will attract:
- Directors, Vice Presidents, General Managers.
- Department Heads of Customer Service, Marketing, Sales, and Human Resources.
- Executives in charge of corporate strategy planning.
- Business owners keen on connecting with their customers at a deeper level.
What Sets Us Apart?
- Proven Methodologies: This program utilizes a unique framework that examines customer service from the perspective of five pillars. Each pillar delves into tested, tried, and true models, and instructors break down each model to make it digestible and easy to understand.
The program harnesses the power of storytelling to bring the models to life, enabling attendees to apply the lessons practically in the workplace. - Workshop style interactive classes: Our classes are small, allowing attendees to interact with both their peers and instructors to share ideas and receive feedback. This ensures that the program maintains a high quality. Real life business Case Studies and simulations are used to enhance learning transferability to the workplace.
- Focus on Self-care: Undoubtedly, the responsibility of catering to customers can be emotionally taxing, highlighting the crucial need for employees to prioritize their mental well-being. This program delves into positive intelligence, equipping attendees with valuable tools to navigate stress and handle challenging situations.
Our course empowers individuals to manage these pressures effectively, ensuring they don't become mentally drained in the process. - Focus on Experience not just Service: The course focuses on shifting the mindset from delivering service to orchestrating exceptional customer experiences. This involves understanding the emotional journey beyond transactions, building genuine connections, and fostering brand loyalty.
- Innovation and Future-proofing: The course delves into emerging trends and the future. It discusses how customer service is evolving with new technologies and changing customer expectations, preparing executives for the future of customer interactions.
- Going Beyond the Training Room: Application Oriented: Following each module, the participants will generate action steps that they will implement once they return to the workplace. The Action Plan will be guided by the STOP, START, CONTINUE framework.
A follow up on the Action Plan with the participants will be agreed upon.