Vision
To be the centre of excellence in provision of safe food and beverage service to USIU-Africa community.

Mission
The mission of USIU cafeteria department is to prepare, serve and deliver quality food and beverages in accordance to HACCP standards to USIU community and other university guests’ functions in and outside USIU premises. This mission is achieved through the following objectives:-
(a)Procuring, preparation and service of quality food & beverage through highly friendly and trained employees.
(b)Coordination of all the food& beverage service functions of the university.
(c)Ensuring that all the food& beverage procured, produced and consumed in the university are of high hygienic standards.
(d)Developing, costing of all the university functions Menus.
(e)Provision of catering services to the university hostels and all the visiting faculty.

CAFETERIA OPERATIONS
United States international University-Africa Cafeteria is fully owned and run by the university catering Department. The university is committed to providing its consumers with efficient services and products which are of the highest quality and safety. In order to achieve these, USIU-Africa Hospitality management team has developed a Food Safety Standards for our employees, our Suppliers, which covers receiving, storage, handling, production and distribution of food related products.
The team ensures that all the employees hired by the university are highly trained and Suppliers engaged by United States International University Africa are capable of providing Safe Food to the facility, to expedite a smooth running of the catering Operations in accordance with USIU-Africa’s Food Safety Standard for Suppliers.
Additionally, other in-house standard operating procedures such as HACCP-Based Standard Operating Procedure and Cafeteria Systems Standard operating procedures -which outlines on how to execute the stores Requests, and issuing of goods through Micros Fidelio System (MC) and Food production, distribution and Control of input- output stocks using cafeteria resources and systems. All the above mentioned, orchestrated with other General Operation Standards and Procedures have been developed as policy documents to guide our catering operations. Further, Our Food and Beverage menus and service styles are tailored to meet the preferences and choice of our customers, while considering a multicultural diversity clientele and which ultimately create an amiable academic environment which facilitates the efficient running of the institution.

Our Standard is: To handle billing accurately. To deal with any discrepancies quickly and with discretion. To handle payment in a timely and friendly manner

Our Standard is:
Meals are on Pay as you Eat (PAYE) or meal plan basis. Students who would like to be on meal plans are advised to think through their choice carefully as changes after the choice is made is not encouraged.
Meal hours in the cafeteria are as follows:

BREAKFAST:
Day Time
Monday - Saturday 7:30 am – 10.00 am
Sunday 8.30 am - 11:30 pm

LUNCH:

DINNER:

SNACK BAR:

N.B: The Sunday hours are applicable to all Public Holidays as well

The Restaurant Upstairs is open for lunch from 12:00 noon to 2:00 p.m. Monday to Thursday for the entire university community. Those who are in a hurry and wish to avoid the long queues downstairs will particularly find this service useful. A small surcharge is levied to discourage overcrowding.

Other Services
Student groups or organizations that need cafeteria services outside the normal schedules will need to arrange for them through their respective Student affairs staff and student leaders at latest five days before the date of use.

Cafeteria Regulations
Jumping of the queue’ or ‘cutting in’ is not allowed. Anyone found or reported to have done so will be subject to disciplinary sanctions

After eating at the Cafeteria, you are expected to return your used dishes and utensils to the carts. Messy tables are unpleasant for those who follow you. Our cafeteria is self-service and the university does not provide waiters to clean up after you. It is prohibited to take utensils away from the cafeteria. Food from outside is not allowed in the cafeteria.

Misuse of the cafeteria facility including but not limited to any fraudulent acts, refusal to pay, underpayment or misrepresentation constitute a breach of the student code of conduct.

Students are not allowed to use other students Identity Cards (IDs) to buy food from the Cafeteria. Severe disciplinary sanctions will be imposed for any breach of cafeteria or other university regulations.

Smoking is NOT Allowed in the Cafeteria or anywhere On Campus

Cafeteria Stores Management

Our Standard is: United Stated International University Africa’s Hospitality Department is committed to ensuring that the food and beverages we purchase and use throughout our business is sourced through reputable suppliers. To this end, we shall provide our approved suppliers with a food safety standard that meet the requirements of the Food Standards as per Food laws in Kenya which are designed to protect the safety and health of our consumers.

Service of Food