The administration division comprise of Human resources, Health Services, Security and Operations departments. The relevance of Administration function in the University is to support smooth running of daily activities of the institution. The division’s vision is to deliver superior support service that will help in achieving of the university’s strategic objectives. The mandate of the division is to attract and retain a diverse highly skilled workforce and ensure that the university operations are conducted in a safe, clean and orderly environment that supports and contributes to the effective delivery of the university mission.
Organizations are creating and achieving competitive age through people, processes, and systems that complement each other. It is therefore critical that all these factors are properly put in place and coordinated in order to achieve the overall organizational objectives using the best practices. The deliberate and consistent practice of such trends in organizational management guarantees enhanced employee productivity and delivers institutional effectiveness. USIU-Africa has examined the programs and systems aimed at creating a conducive environment that will support teaching, learning and research.
It is therefore essential that the university’s support services are improved inline with the current trends . It is in this manner that the ambitious goals we have set will be concisely delivered and our financial, operational and overall service excellence will be attained.
Located in the university compound, the cafeteria offers diversified meals.
Meals are on paid for at the till or through a meal plan.
Meal hours in the cafeteria are as follows:
|Monday - Saturday||7:30 am - 9:30 am|
|Sunday||9:30 am - 2:00 pm|
|Monday - Saturday||12.00 - 3:00 pm|
|Sunday||12:00 - 2:00 pm|
|Snacks available Sunday after lunch||2:00 pm - 6:00 pm|
|Monday - Saturday||7:00 pm - 9:30 pm|
|Sunday||6:30 pm - 8:30 pm|
|Monday- Thursday||10.00am - 8.00pm|
|Friday - Saturday||10.00am - 6.00pm|
N.B: The Sunday hours are applicable to all Public Holidays as well
The Restaurant Upstairs is open for lunch from 12:00 noon to 2:00 p.m. Monday to Thursday for the entire university community. A small surcharge is levied.
Student groups or organizational units that need cafeteria services outside the normal schedules must arrange for them through their respective departmental administrative staff and student leaders at latest five days before the expected event date.
You can reach the Cafeteria on Extensions 302, 208, 293
Mrs. Edna Nyatogo
Head of Cafeteria
You can reach the Cafeteria on Extensions 302, 208, 293
NB: Smoking is NOT Allowed In the Cafeteria or anywhere On Campus
The student halls of residence allow them to live close to instructional and academic support buildings, the dining facility and other university services. Two residential buildings accommodate 256 students on campus. Facilities in the buildings include the Table Tennis/Darts/Pool Room, three TV Rooms and a Study Room.
Unlike most colleges, the residence halls provide fully furnished rooms for accommodating two residents in each room. Each room therefore has two beds and mattresses, study tables, chairs and wardrobes. There are communal bathrooms on each floor shared by occupants from four rooms.
A telephone is located on each floor for incoming calls.
Resident Assistants live on each wing to provide assistance and facilitate a positive community experience.
With very limited on-campus housing, priority is therefore first given to international students. Should space permit, students from outside Nairobi City are then considered.
One must be enrolled as a full-time student (9 credits units or more) at USIU-Africa to live in the Residence Halls. Graduate students must take a minimum of 6 credit units to be permitted to stay in the Residence Halls.
When checking into the room, the resident will be required to fill in a check-in form with his/her Resident Assistant. This form will then be checked during checkout and any damages other than normal wear and tear will be the resident’s responsibility.
This is a body composed of three elected students among the resident community. It is a body whose major task is to represent the students on major issues affecting their lives in the hostels by acting as their spokespeople to the administration and vice versa.
Committee members serve for a one-year term, but can be re-elected for another term.
Board games such as chess, draughts, scrabble and monopoly are available at the hostel reception. Games may not be taken out of the hostels. Residents are expected to return all games in their possession within 24 hours.
The Housing team organizes day and overnight trips, and other entertainment options each semester at a minimal cost to students. Information on trips or any other activity will be posted on the notice boards.
Download Off Campus Housing List
Points to note:
Human Resources Department
To deliver superior HR services and competent workforce that will support the institution’s strategy
To attract, develop and retain a diverse and highly skilled workforce that will consistently contribute in achieving the institution’s strategic objectives.
The relevance of Human Resource function as a business driver in the modern work environment cannot be overemphasized. It is therefore critical that top and adequate talent is attracted and retained within business coupled with best practices which ensures employee engagement. The deliberate and consistent practice of such trends in Human Resources Management guarantees enhanced employee productivity and delivers institutional effectiveness. USIU-Africa has examined the programs and systems aimed at handling the people management and the related challenges through a suitable Human Resources strategy.
It is therefore essential that our human resource management is improved, current trend approaches are adopted and best people practices are effectively deployed. It is in this manner that the ambitious goals we have set will be concisely delivered and our financial, operational and overall service excellence will be attained.
Our Staff at the Human Resources Department exceed customer expectations by offering service and expertise that promoting diversity, fairness, respect and equality. We also assist Faculty and non-academic departments in managing the university's most valuable asset: its people.
Services offered at the USIU-Africa HR Department include but are not limited to the following:
Mr. Yusuf Saleh Shapaya
Ms. Irene Ogutu
Ms. Irene Munene
Mr. Brian Sande
Security Department is responsible for formulating the security policy or strategy and management and co-ordination of the security network at USIU-Africa. It is manned by a motivated and professional workforce who work in collaboration with Kenya national security agencies and contracted Security Company for campus safety and security.
The Security department also continually disseminates information regarding the security situation both within and outside the University. This is done through emails or via text messages (SMS) sent tocampus populace when necessary. In addition, campus community is urged to take their personal responsibility in ensuring their own security by being diligent and prudent.
To be a safety and security service provider that creates and maintains a community culture that places a priority on campus safety and security- meaning that the likelihood of loss or harm is low and a sense of personal security and well-being is high
To create and maintain a safe and secure environment where teaching, researching and campus life can thrive and succeed.
- Collaboration and Cooperation
1. To ensure the safety and security of staff, faculty, students and visitors.
2. To protect property and assets of the university.
3. To reduce the incidence of reported crime.
4. To maximize efficiency and effectiveness of the security department.
5. To effectively investigate incidences of reported crime(s)/disorderliness.
Organization/Sections/ Security Staff Contacts
|-||Dept. Head||Chief Manger Security|
|1.||Peter Omusula||D/Dept. Head||Manager Security||Direct Line: 0734785618 Cell: 0720320935 Email: firstname.lastname@example.org||School of Science and Technology, Ground Floor.|
|2.||Janis Gatakaa||Physical/Access Control||Senior Security Officer||Direct Line: 0730116764 | Cell : 0711552787 or 0734463029 Email: email@example.com||Freida Brown Students Center, Ground Floor.|
|3.||Isaiah Nachii||Physical/Access Control||Security Officer||Direct Line: 0730116219 Cell: 00725972665 Email: firstname.lastname@example.org||Library, Basement Floor.|
|4.||Edwin Wachie||CCTV/ Recording Devices||Senior Security Officer||Direct Line: 0730116320 | Cell: 0721539009 0r 0736191609. Email: email@example.com||Library, Ground Floor.|
|5.||Patricia Andesoh||Investigations||Security Officer||Office Location: FBSC Direct line: 0730116764| Cell: 07223547380/ 0786960882 Email: firstname.lastname@example.org||Freida Brown Students center, First Floor.|
USIU-Africa Line: 0730116000-Ask for security personnel.
999(landline) – The Direct Police Emergency Line.
911(mobile) – The Safaricom Emergency Security Service line – They will connect you to the police department immediately.
Nearest police station- Kasarani -020 803366| 0721 338999.
Police Control Room -020 2724201, 2724154,312223 | 0721-233 999.
USIU-Africa Main gate Contacts: 0730116461/266.
General Security Tips/Information:
CCTV & Recording Devices
i. Stay in well-lit, well-traveled areas and avoid shortcuts.
ii. It’s always safer to walk with someone/groups.
iii. Avoid using foot bridges at odd hours.
iv. At night, take public transportation or a taxi.
v. Decline hiking car/motor cycle lifts from suspecting acquaintances/ individuals.
vi. Leave contacts of the person(s) you are going out with to friends/family members in case they need to contact you in an emergency.
Lost and Found Items/Security advisories
Other Policies in Check
Reporting of an Incident/Accident
Abide by the laws of Kenya and USIU-Africa policies. If you become a victim/witness of crime on campus, assist in investigations. If you notice a crime do make such report(s) to any security desk(s)/Offices on campus for direction or you may report via a phone call to the main gate: 0730116266/461 and you will be advised on what to do.
USIU-Africa has a transport department that runs a number of highly efficient fleet of Isuzu 123 buses, ud trucks and Toyota hiace and it is mandated with the task of transporting students, staff and visitors to various places both within and outside Kenya. Transportation is done on the basis of transport control sheets that are raised by the various departments that require transport.
USIU-Africa vehicles leave the campus for official business only. The transport requests (transport control sheets) are brought to the department for planning and vehicle allocation. These sheets also facilitate the department in charging the various departments.
Rules and Regulations
Trips within Nairobi
Trips Outside of Nairobi
The department has fourteen employees ten of whom are drivers. The department is headed by Mr. George Onyango who is the Transport Supervisor.
The drivers include:
1. Mrs. Otieno Rael
2. Mr. Gachie Joseph
3. Mr. Too Isaac
4. Mr. Mwai James
5. Mr. Manga Julius
6. Mr. Angoro Harun
7. Mr. Gacheru David
8. Mr. Alvin Ayayo
9. Mr. Maghanga Remmy
The department has a mechanic who is responsible for ensuring that all university vehicles are mechanically sound.
The department has two office employees that are tasked with the duties of allocating tasks to drivers guided by the transport sheets as well as monitoring the performance of both vehicles and the drivers.
1. Mr. Mudete Fred is responsible for task allocation
2. Mr. Maina James is responsible for performance checks.
3. Mr. Keror Joel who ensures that all students, staff members and visitors are transported in clean vehicles.
Any persons who need to get in touch with the office can either come to the transport office in person or contact us via mail or phone. The office is located opposite the cafeteria. The phone numbers are 0730116273, 0730116584 and transport supervisor 0730116664. They can also write an email to the supervisor email@example.com or call him on personal mobile number 0723145274.For any conflict please contact the transport supervisor.
The University owns and operates an extensive portfolio of buildings and land assets utilised to deliver its teaching and research programmes.
Facilities Maintenance section performs campus maintenance, housekeeping, landscaping and grounds services as well as provision of utility services and offers an integrated service model that provides customers with a single point of contact and around-the-clock service. Maintenance section maintains university facilities and provides quality support services for the physical environment of the university, reducing energy consumption through education and use of alternative sources of energy.
Standard Operating Procedures
SOPS documents required for efficient delivery of services to various clients are
1. Preventive maintenance of Facilities
2. Preventive Maintenance of Equipment.
3. Corrective maintenance
4. Energy Management
5. Cleaning and Sanitation
6. Ground Maintenance
7. Waste Management
8. Event Management
Effective Facilities Maintenance Services
Preventive maintenance – Annual Preventative maintenance schedule is available and indicates the period when critical equipment are maintained in the year. The preventative maintenance schedule is reviewed periodically by manager maintenance and new items added as new plant is commissioned. Monthly and quarterly Service Level Agreements (SLA,s) are available to ensure facilities and equipment are properly maintained throughout the year.
Statutory maintenance – Statutory requirements require maintenance section to undertake specific tasks to ensure that facilities are fit for purpose and safe to use e.g. lift maintenance. Statutory maintenance is generally contracted out under comprehensive maintenance contracts to ensure that it is performed as required by law and signed work sheets are provided to maintenance section verifying that the tasks have been performed.
Corrective maintenance – This is handled via LAN Support system and work orders are automatically generated for the relevant trade technician as required by maintenance champions in various departments. The current designated Administrator is the Manager, Maintenance.
Every user (Technician) is able to access the master call list and allocate themselves tickets that relate to their areas. However, their rights are limited and they cannot terminate the process without the approval of Administrator.
Breakdowns /Incidents through maintenance support email: firstname.lastname@example.org
Capital Expenditure (CAPEX) - The University’s CAPEX is estimated each year and is approved by the University Council and Management Board. CAPEX covers Machinery & Equipment, Furniture & fittings, Capital Improvement projects and Construction projects
Event and grounds management.
Events held in auditorium and other venues are booked through the Maintenance Manager ext 550/602
All maintenance requests /faults are to be reported to the maintenance section via LAN Support system through departmental maintenance champions and maintenance support email email@example.com
Maintenance Section is committed to maintaining a high level of customer service. Feedback and service complaints are welcomed by contacting the Manager Maintenance on Ext 550/Ext 602, firstname.lastname@example.org. Operations Director on ext 194 or email email@example.com